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Customer Satisfaction Survey - April 2002

Commentary from Afrox Customers

"Afrox is one of the best companies to deal with because of their service excellence and prompt deliveries. This is thanks to the wonderful service we get from the Customer Service Centre. They are completely on the ball."

"Afrox’s Customer Service Centre is one of the few suppliers with whom we experience no hassles at all. The system is designed well and functions perfectly for the purpose for which it was designed – it is quick and efficient. The Customer Service Advisors are polite and friendly with good telephone skills and etiquette.”

"Afrox’s Customer Service Advisors are very efficient. They have the product knowledge and they are willing to assist. They are very good in everything, from telephone etiquette, quick response time and completing the order taken. If I have had problems in the past they have been able to help me. The Customer Service Advisors are friendly and knowledgeable."

"Afrox’s Customer Service Centre is first class. It does not matter which Customer Service Advisor I speak to, they are all consistently good, efficient, knowledgeable and polite. It is trouble free. A real pleasure to deal with."


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